Our Promise to Quality
- Lifetime Deposit Guarantee
- We believe your investment in adventure should be protected for the long term. When you place a deposit with TrekkingHero, you can be assured it is secured for your future journey.
- No Expiration: Your deposit never expires and can be applied toward any of our global adventures, including expeditions in Nepal or Patagonia.
- Flexibility: If your travel plans change, our Adventure Specialists can help you adjust your dates or destination. Please provide at least 14 days' notice for standard changes.
- Price Protection: While the deposit is secure, guests are responsible for any increase in trip pricing between the original booking date and the new departure date.
- Cancellation & Rescheduling
- Our team is dedicated to providing maximum flexibility while respecting our commitments to local providers.
- Rescheduling: You may reschedule your climb or safari multiple times at no extra charge, provided you give at least 6 weeks' notice.
- Refund Window: Deposits are 100% refundable for 30 days from the time of booking. After 30 days, deposits become non-refundable as we secure hotels and local logistics in advance.
- Balance Payments: Only the deposit portion of your payment is strictly non-refundable. Depending on your specific package and the timing of your request, additional payments may be eligible for a refund.
- Tented Camp & Lodge Safari Terms
- Due to the strict reservation and payment policies of Tanzanian luxury accommodations, safari bookings require a 50% payment at the time of booking to confirm your stay.Due to the strict reservation and payment policies of Tanzanian luxury accommodations, safari bookings require a 50% payment at the time of booking to confirm your stay.
- This payment is non-refundable upon cancellation.
- While date changes may be possible, additional fees from the lodges may apply. Our specialists will work with you to minimize these potential costs.
- Health, Fitness & Medical Disclosure
- Trekking and safaris in East Africa are physically demanding. By booking, you acknowledge that:
- Physical Readiness: You are in good physical health and have no medical conditions that would endanger yourself or others.
- Professional Consultation: Our Adventure Specialists recommend a medical consultation before any high-altitude climb.
- On-Mountain Authority: You agree to abide by the safety decisions of the local guides. If a guide determines your health is at risk, their decision to halt your ascent is final.
- Early Termination & Unused Services
- If you conclude your journey ahead of schedule—whether for health, personal reasons, or finishing a climb early—no refunds can be issued for unused days.
- Operational Obligations: Our local operating partner, Trekkinghero Limited, has an ethical and financial obligation to pay park permit fees and the full salaries of the guides and porters for the time they have committed to your expedition.
- Return Logistics: Any expenses resulting from an early return—including additional hotel nights or changed flight fees—are the sole responsibility of the traveler.
- Gear & Personal Equipment
- Proper equipment is vital for a successful "Heroic" summit.
- Personal Responsibility: You are responsible for bringing or renting gear (boots, sleeping bags, clothing) that is suitable for the environment.
- Inspection: Even when renting gear from our local partner, it is your responsibility to inspect the equipment before starting the trek. : Even when renting gear from our local partner, it is your responsibility to inspect the equipment before starting the trek.
- Media & Image Release
- Our Adventure Specialists love to celebrate your summits. By participating in an expedition, you grant Trekkinghero Private Ltd and Travel Payment Solutions LLC, and their partners a perpetual, royalty-free, worldwide license to use any photographs or videos taken during the trip for promotional, marketing, or social media purposes.
- Privacy Note: We respect your personal space. If you wish to opt-out of this license, simply notify our team in writing prior to your departure, or contact us afterward and we will cease the use of your likeness in future digital marketing materials where reasonably possible.
- Passports, Visas & Rescue
- While our Adventure Specialists provide the following guidance, it is the sole responsibility of the traveler to verify and comply with the most current entry requirements for Tanzania via their respective consulates or official government portals before departure
- Visas: Tanzania ($50 for most, $100 for US citizens) visas are required and must be paid in major currency. Passports must have 6 months of validity and at least one blank page.
- Rescue Services: Your Kilimanjaro park entrance fee includes basic rescue costs, organized by the Tanzanian National Park Service in conjunction with the local team.
- Yellow Fever Vaccination Requirements
- For your safety and to ensure smooth entry into Tanzania, please be aware of the following health regulations regarding Yellow Fever:
- Direct Arrivals: If you are flying directly into Tanzania from a non-endemic country (such as the UK, USA, or most of Europe) and have not transited through an endemic zone, the vaccine is typically not mandatory but is still strongly recommended by health authorities.
- Mandatory Requirement: A Yellow Fever vaccination certificate is required for all travelers arriving from, or having transited through (for more than 12 hours), a country with a risk of Yellow Fever transmission (e.g., Kenya, Ethiopia, or other neighboring African nations). If you get your passport stamped in one of these countries you need the Yellow Fever vaccination.
- Timing: If required, the vaccination must be administered at least 10 days prior to your arrival in Tanzania for the certificate to be considered valid.
- Exemptions: Travelers with medical contraindications to the vaccine should carry an official letter of exemption from their physician, though entry is ultimately at the discretion of Tanzanian health officials.
Adventure Specialist Recommendation: Health regulations can change without notice. Our team recommends consulting with a specialized travel clinic or your primary physician at least 8 weeks before departure to ensure you have the most up-to-date health advice for East Africa.
- Payment Terms & Financial Procedures
- Online Payments: Deposits and advance balance payments made via credit card are subject to a 3.5% processing fee.
Credit Card Identification: Charges on your statement will appear as TPS - Travel Pay. This is an abbreviation for Travel Payment Solutions LLC, our US-based booking facilitator.
On-Ground Payments: The remaining balance is payable at the Trekkinghero Limited office in Moshi.
- Cash: We accept USD, EUR, or GBP. USD notes must be newer than 2006, in good condition, and free of tears.
- Local Card Fees: Credit card payments in Tanzania are subject to a 7% fee to cover local government taxes and transaction surcharges.
- Unforeseen Events (Force Majeure)
- In rare instances where an expedition must be postponed due to circumstances beyond our control—such as natural disasters, civil unrest, health emergencies, travel advisories, or airport closures-our team will work with you to reschedule your journey at no extra cost. While our standard refund policy on deposits remains in effect during these events, we strongly encourage all travelers to maintain a comprehensive travel insurance policy that covers trip interruption and cancellation.In rare instances where an expedition must be postponed due to circumstances beyond our control—such as natural disasters, civil unrest, health emergencies, travel advisories, or airport closures—our team will work with you to reschedule your journey at no extra cost. While our standard refund policy on deposits remains in effect during these events, we strongly encourage all travelers to maintain a comprehensive travel insurance policy that covers trip interruption and cancellation.
- Professional Conduct & Refusal of Service
- We are committed to fostering an environment of mutual respect, safety, and camaraderie among all trekkers and staff. To ensure the well-being of the group, our local operating partner, Trekkinghero Limited, reserves the right to refuse service or terminate participation for any individual at any time—whether in Moshi or on the trail.
Conduct Expectations We maintain a zero-tolerance policy for conduct that compromises the safety or dignity of the expedition. Grounds for immediate removal from a trek or city program include:
- Abuse & Harassment: Physical or verbal abuse directed toward fellow trekkers, local guides, or support staff.
- Disruptive Behavior: Fighting or engaging in persistent behaviors that threaten group harmony.
- Substance Misuse: Excessive alcohol consumption or the use of illegal substances, which pose significant health and safety risks in high-altitude environments.
Consequences of Termination If a traveler is removed from a trek due to a violation of these conduct standards, the following terms apply:
- Return Costs: All associated costs for an early return—including emergency transport, extra hotel nights, and flight changes—are the sole responsibility of the traveler.
- No Refunds: No refunds or credits will be issued for the unused portion of the trek or any associated services.
Respect for Local Legends Our partners' guides and porters are the heart of your journey, bringing years of expertise to every mile. We ask that you treat these professionals and your fellow travelers with the respect they deserve. By maintaining these standards, we ensure every team member can focus on a safe and successful journey to the roof of the world.
- Operational Responsibility & Disclosure
- Booking & Facilitation: Charges on your statement will appear as TPS - Travel Pay, operated by Travel Payment Solutions LLC (USA). This entity provides booking coordination and customer support services.
Field Operations: All treks, safaris, and on-ground services are run and operated solely by Trekkinghero Limited, a local Tanzanian company (License No. 105200).
Entity Identification: The local operating partner for all treks, safaris, and on-ground services in Tanzania is Trekkinghero Limited (registration/license references: 105200 / 033964 / 033962), a company organized under the laws of Tanzania. Trekkinghero Limited may appear in our marketing, website, booking materials, or correspondence under minor name variants (for example, "Trekkinghero Private Ltd,"). All such references mean the same entity, Trekkinghero Limited. In the event of any inconsistency between a name variant and this section, this section controls.
Trade Name Disclosure: "TrekkingHero" and "trekkinghero.com" are trade names (DBA) of Travel Payment Solutions LLC, a United States company that provides booking, payment, and customer-support services. When our Adventure Specialists assist you under the TrekkingHero name, they are acting on behalf of Travel Payment Solutions LLC in its booking-facilitation capacity. All on-the-ground expedition services are operated by Trekkinghero Limited (License No. 105200 / 033964 / 033962), an independent company organized under the laws of Tanzania. These are the two distinct entities behind your booking, and this Agreement governs your relationship with each.
Limitation of Liability: Travel Payment Solutions LLC does not own or operate any entity providing goods or services in Tanzania. It assumes no responsibility and shall not be held liable for personal injury, death, property damage, or loss resulting from the acts, omissions, or negligence of Trekkinghero Limited or its independent agents.
Release of Liability - Travel Payment Solutions LLC: To the fullest extent permitted by law, you (on behalf of yourself and your party) hereby release, waive, and discharge Travel Payment Solutions LLC, together with its officers, members, shareholders, employees, and agents (collectively, the "TPS Parties"), from any and all liability, claims, demands, actions, and causes of action of any kind - including those arising from the ordinary negligence of the TPS Parties - for any injury, death, illness, property damage, loss, delay, or expense arising out of or relating to your expedition, its booking, or its coordination.
You acknowledge and agree that the TPS Parties do not own, operate, control, or supervise the treks, safaris, guides, transport, lodging, or any other on-the-ground services, all of which are provided by Trekkinghero Limited or other independent third-party suppliers. In coordinating, arranging, or facilitating those third-party services on your behalf, the TPS Parties act solely as a booking facilitator. You therefore release the TPS Parties from, and agree to hold them harmless against, any liability arising from the acts, omissions, negligence, or default of any third-party supplier, and you agree that your sole recourse for any such matter is against the supplier that provided the service.
This release does not apply to liability that cannot be released or limited under applicable law, including liability for gross negligence, willful misconduct, or fraud. If any portion of this release is found unenforceable, it shall be limited or modified to the minimum extent necessary so that the remainder is given full effect, consistent with the Severability & Interpretation section below.
You further covenant not to bring any claim against the TPS Parties in any forum other than as provided in the Dispute Resolution (Booking & Arrangements) section below.
Dispute Resolution (Booking & Arrangements): Any dispute, claim, or controversy arising out of or relating to the booking, payment, coordination, or arrangement of your expedition - that is, the services provided by Travel Payment Solutions LLC - shall be governed by and construed in accordance with the laws of the State of Utah, and shall be resolved exclusively by binding arbitration administered in Salt Lake County, Utah, under the rules of a recognized arbitration provider, and judgment on the award may be entered in any court of competent jurisdiction. You and Travel Payment Solutions LLC agree that the state and federal courts located in Utah shall have exclusive jurisdiction and venue over any matter not subject to arbitration, and each party consents to personal jurisdiction there.
This provision applies only to booking and arrangement disputes with Travel Payment Solutions LLC. It does not apply to disputes arising from on-the-ground field operations in Tanzania, which are governed by the section below.
Dispute Resolution (Field Operations in Tanzania): Any dispute, claim, or controversy arising out of or relating to the on-the-ground trekking, safari, guiding, transport, accommodation, or other field services performed in Tanzania — that is, the services provided by Trekkinghero Limited - shall be governed by and construed in accordance with the laws of Tanzania, and shall be subject to the exclusive jurisdiction and venue of the courts located in Moshi, Tanzania. Each party consents to personal jurisdiction there. Such disputes are further subject to the separate Release of Liability and Assumption of Risk agreement signed with Trekkinghero Limited upon arrival, and in the event of any conflict between these Terms and that agreement with respect to field operations, that agreement shall control.
This provision applies only to field-operations disputes with Trekkinghero Limited. It does not apply to booking or arrangement disputes with Travel Payment Solutions LLC, which are governed by the section above.
Severability & Interpretation: If any provision of these Terms is held to be invalid, unlawful, or unenforceable in any jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, severed from these Terms. The invalidity of any provision shall not affect the validity of the remaining provisions, which shall continue in full force. In all cases, these Terms shall be interpreted so as to give effect to the original intent and purpose of the parties as expressed in this agreement to the fullest extent permitted by law.
Updates to Terms of Service Agreement: We reserve the right to modify or update our Terms of Service at any time to reflect changes in local regulations, operational requirements, or global safety standards. Any such modifications will be effective immediately upon posting.
Secondary Waiver - Guest Responsibility: Participation in the trek or safari is conditioned on each participant signing the operator's separate Release of Liability and Assumption of Risk agreement with Trekkinghero Limited, together with the Emergency Contact form and Certification of Fitness / Medical Proxy Authorization, prior to the commencement of the expedition. You are responsible for reviewing and signing this agreement, and for ensuring that every member of your party does the same. Failure or refusal to sign the required documents may result in denial of participation, and no refund will be due for a participant who cannot join or continue the expedition for that reason.
Authorized Agent & Representative Capacity: If you are booking or paying on behalf of additional guests ("your party"), you represent and warrant that you are authorized to enter into this agreement as an agent for all participants in your party. You agree to provide a copy of these Terms of Service to each guest. You acknowledge that all participants must sign a separate Release of Liability with the local operator upon arrival in Tanzania. You agree to indemnify and hold harmless Travel Payment Solutions LLC against any claims arising from a guest's contention that they were not informed of these terms. At your request, we can provide a separate digital Terms of Service agreement to each guest in your party.
Acceptance of Terms: By submitting your deposit, you formally acknowledge and accept these Terms of Service in their entirety. This acceptance creates a binding agreement between you and Travel Payment Solutions LLC for the coordination of your expedition and with Trekkinghero Limited, a local Tanzanian company (License No. 105200) for the on-the-ground services in Tanzania.
