Our Promise to Quality
- Lifetime Deposit Guarantee
- We believe your investment in adventure should be protected for the long term. When you place a deposit with TrekkingHero, you can be assured it is secured for your future journey.
- No Expiration: Your deposit never expires and can be applied toward any of our global adventures, including expeditions in Nepal or Patagonia.
- Flexibility: If your travel plans change, our Adventure Specialists can help you adjust your dates or destination. Please provide at least 14 days' notice for standard changes.
- Price Protection: While the deposit is secure, guests are responsible for any increase in trip pricing between the original booking date and the new departure date.
- Cancellation & Rescheduling
- Our team is dedicated to providing maximum flexibility while respecting our commitments to local providers.
- Rescheduling: You may reschedule your climb or safari multiple times at no extra charge, provided you give at least 6 weeks' notice.
- Refund Window: Deposits are 100% refundable for 30 days from the time of booking. After 30 days, deposits become non-refundable as we secure hotels and local logistics in advance.
- Balance Payments: Only the deposit portion of your payment is strictly non-refundable. Depending on your specific package and the timing of your request, additional payments may be eligible for a refund.
- Tented Camp & Lodge Safari Terms
- Due to the strict reservation and payment policies of Tanzanian luxury accommodations, safari bookings require a 50% payment at the time of booking to confirm your stay.Due to the strict reservation and payment policies of Tanzanian luxury accommodations, safari bookings require a 50% payment at the time of booking to confirm your stay.
- This payment is non-refundable upon cancellation.
- While date changes may be possible, additional fees from the lodges may apply. Our specialists will work with you to minimize these potential costs.
- Health, Fitness & Medical Disclosure
- Trekking and safaris in East Africa are physically demanding. By booking, you acknowledge that:
- Physical Readiness: You are in good physical health and have no medical conditions that would endanger yourself or others.
- Professional Consultation: Our Adventure Specialists recommend a medical consultation before any high-altitude climb.
- On-Mountain Authority: You agree to abide by the safety decisions of the local guides. If a guide determines your health is at risk, their decision to halt your ascent is final.
- Early Termination & Unused Services
- If you conclude your journey ahead of schedule—whether for health, personal reasons, or finishing a climb early—no refunds can be issued for unused days.
- Operational Obligations: Our local operating partner, Trekkinghero Limited, has an ethical and financial obligation to pay park permit fees and the full salaries of the guides and porters for the time they have committed to your expedition.
- Return Logistics: Any expenses resulting from an early return—including additional hotel nights or changed flight fees—are the sole responsibility of the traveler.
- Gear & Personal Equipment
- Proper equipment is vital for a successful "Heroic" summit.
- Personal Responsibility: You are responsible for bringing or renting gear (boots, sleeping bags, clothing) that is suitable for the environment.
- Inspection: Even when renting gear from our local partner, it is your responsibility to inspect the equipment before starting the trek. : Even when renting gear from our local partner, it is your responsibility to inspect the equipment before starting the trek.
- Media & Image Release
- Our Adventure Specialists love to celebrate your summits. By participating in an expedition, you grant Trekkinghero Private Ltd and Travel Payment Solutions LLC, and their partners a perpetual, royalty-free, worldwide license to use any photographs or videos taken during the trip for promotional, marketing, or social media purposes.
- Privacy Note: We respect your personal space. If you wish to opt-out of this license, simply notify our team in writing prior to your departure, or contact us afterward and we will cease the use of your likeness in future digital marketing materials where reasonably possible.
- Passports, Visas & Rescue
- While our Adventure Specialists provide the following guidance, it is the sole responsibility of the traveler to verify and comply with the most current entry requirements for Tanzania via their respective consulates or official government portals before departure
- Visas: Tanzania ($50 for most, $100 for US citizens) visas are required and must be paid in major currency. Passports must have 6 months of validity and at least one blank page.
- Rescue Services: Your Kilimanjaro park entrance fee includes basic rescue costs, organized by the Tanzanian National Park Service in conjunction with the local team.
- Yellow Fever Vaccination Requirements
- For your safety and to ensure smooth entry into Tanzania, please be aware of the following health regulations regarding Yellow Fever:
- Direct Arrivals: If you are flying directly into Tanzania from a non-endemic country (such as the UK, USA, or most of Europe) and have not transited through an endemic zone, the vaccine is typically not mandatory but is still strongly recommended by health authorities.
- Mandatory Requirement: A Yellow Fever vaccination certificate is required for all travelers arriving from, or having transited through (for more than 12 hours), a country with a risk of Yellow Fever transmission (e.g., Kenya, Ethiopia, or other neighboring African nations). If you get your passport stamped in one of these countries you need the Yellow Fever vaccination.
- Timing: If required, the vaccination must be administered at least 10 days prior to your arrival in Tanzania for the certificate to be considered valid.
- Exemptions: Travelers with medical contraindications to the vaccine should carry an official letter of exemption from their physician, though entry is ultimately at the discretion of Tanzanian health officials.
Adventure Specialist Recommendation: Health regulations can change without notice. Our team recommends consulting with a specialized travel clinic or your primary physician at least 8 weeks before departure to ensure you have the most up-to-date health advice for East Africa.
- Payment Terms & Financial Procedures
- Online Payments: Deposits and advance balance payments made via credit card are subject to a 3.5% processing fee.
Credit Card Identification: Charges on your statement will appear as TPS - Travel Pay. This is an abbreviation for Travel Payment Solutions LLC, our US-based booking facilitator.
On-Ground Payments: The remaining balance is payable at the Trekkinghero Limited office in Moshi.
- Cash: We accept USD, EUR, or GBP. USD notes must be newer than 2006, in good condition, and free of tears.
- Local Card Fees: Credit card payments in Tanzania are subject to a 7% fee to cover local government taxes and transaction surcharges.
- Unforeseen Events (Force Majeure)
- In rare instances where an expedition must be postponed due to circumstances beyond our control—such as natural disasters, civil unrest, health emergencies, travel advisories, or airport closures-our team will work with you to reschedule your journey at no extra cost. While our standard refund policy on deposits remains in effect during these events, we strongly encourage all travelers to maintain a comprehensive travel insurance policy that covers trip interruption and cancellation.In rare instances where an expedition must be postponed due to circumstances beyond our control—such as natural disasters, civil unrest, health emergencies, travel advisories, or airport closures—our team will work with you to reschedule your journey at no extra cost. While our standard refund policy on deposits remains in effect during these events, we strongly encourage all travelers to maintain a comprehensive travel insurance policy that covers trip interruption and cancellation.
- Operational Responsibility & Disclosure
- Booking & Facilitation: Charges on your statement will appear as TPS - Travel Pay, operated by Travel Payment Solutions LLC (USA). This entity provides booking coordination and customer support services.
Field Operations: All treks, safaris, and on-ground services are run and operated solely by Trekkinghero Limited, a local Tanzanian company (License No. 105200).
Limitation of Liability: Travel Payment Solutions LLC does not own or operate any entity providing goods or services in Tanzania. It assumes no responsibility and shall not be held liable for personal injury, death, property damage, or loss resulting from the acts, omissions, or negligence of Trekkinghero Limited or its independent agents.
- Professional Conduct & Refusal of Service
- We are committed to fostering an environment of mutual respect, safety, and camaraderie among all trekkers and staff. To ensure the well-being of the group, our local operating partner, Trekkinghero Limited, reserves the right to refuse service or terminate participation for any individual at any time—whether in Moshi or on the trail.
Conduct Expectations We maintain a zero-tolerance policy for conduct that compromises the safety or dignity of the expedition. Grounds for immediate removal from a trek or city program include:
- Abuse & Harassment: Physical or verbal abuse directed toward fellow trekkers, local guides, or support staff.
- Disruptive Behavior: Fighting or engaging in persistent behaviors that threaten group harmony.
- Substance Misuse: Excessive alcohol consumption or the use of illegal substances, which pose significant health and safety risks in high-altitude environments.
Consequences of Termination If a traveler is removed from a trek due to a violation of these conduct standards, the following terms apply:
- Return Costs: All associated costs for an early return—including emergency transport, extra hotel nights, and flight changes—are the sole responsibility of the traveler.
- No Refunds: No refunds or credits will be issued for the unused portion of the trek or any associated services.
Respect for Local Legends Our partners' guides and porters are the heart of your journey, bringing years of expertise to every mile. We ask that you treat these professionals and your fellow travelers with the respect they deserve. By maintaining these standards, we ensure every team member can focus on a safe and successful journey to the roof of the world.
- Acceptance of Terms & Governing Law
- By submitting your deposit, you formally accept these Terms in their entirety. This creates a binding agreement with Travel Payment Solutions LLC for booking coordination and with Trekkinghero Limited for on-ground services. Any legal disputes regarding booking shall be governed by the laws of Utah, and any disputes regarding field operations shall be governed by the laws of Tanzania.
