Our Promise to Quality
- Guaranteed Deposits
- You can be assured that when you place a deposit it's secured for your future trip. Your deposit will never expire and can be applied towards any of our adventures. If your travel plans change simply let us know and we can change your dates or if you prefer even apply your deposit to a different destination that we serve such as Patagonia or Nepal.
- Please inform us of any changes at least 14 days in advance. In the event that your trip changes due to last minute events such as flight changes please notify us as soon as possible so we can do our best to assist you.
- Guests are responsible for any increases in price between the time they originally booked and the new trekking date.
- If you don't contact us and you don't show up for your trip your deposit is not refundable.
- Cancellations
- We will reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks advance notice. All booking deposits are 100% refundable for 30 days from the time of booking. No refunds on deposits will be given after 30 days. We book all hotels and tours in advance so are unable to give refunds. Our general advice is that if you need to change plans please alert us as quickly as possible.
We will allow you to reschedule your climb multiple times free of cost. Guests are responsible for any increases in price between the time they originally booked and the new climb date.
It is possible that a climb or safari may be cancelled in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. If this happens we will work with you to reschedule your trip date at no extra cost. Our normal refund policy on deposits still applies in this situation. If you have any concerns we suggest you take a travel insurance policy that covers this type of trip interruption and or cancellation.
Note: Only the deposit portion of payments is nonrefundable. Any additional payments may be refundable depending on the specific package.
- Early Termination of a Climb or Safari
- It's sometimes the case that climbers finish ahead of schedule or they end up stopping a trek early for health or personal reasons. If this is the case please understand that we cannot offer any refunds for unused days on climbs or safaris. Please understand that our costs are the same as we have an obligation to pay permit fees and salaries to our guides and porters for the time they have committed.
- Tented Camp & Lodge Safaris Payments & Cancellations
- If you are booking a tented camp or lodge safari we require 50% of the payment at the time of booking in order to confirm your accommodation bookings. If you decide to cancel this is not refundable. Changes in dates might be possible but additional fees will apply. If you need to change your dates we will work with you to minimize potential fees. Please give as much advance notice as possible.
- Exclusions
- Whats included and whats not included is detailed individually on every package. However the following are excluded from all of our treks.
- International Flights
- Entry Visas
- Travel Insurance
- Drinks and other items of personal nature
- Customary gratuities for guides & porters
- Unforeseen cost due to flight cancellation, weather conditions etc
- All costs not outlined under "What's Included"
- Payments
- We require a deposit on all treks before you arrive and the remaining balance will be paid at the Trekkinghero office in Moshi at the time of your arrival. You can expect to receive an updated invoice from us within 24 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3.5% fee.
If you decide to pay the balance before you arrive please note that we charge a 3.5% fee on credit card payments and a $50 fee for wire payments. Please make any additional advance payments at least 14 days before arrival. Note that, we charge a 7% fee on all payments received less than 14 days before arrival.
To avoid fees its best to make a cash payment when you arrive in Tanzania. If you pay with a credit card in Tanzania we are required to charge a fee of 7% to cover local taxes and transaction fees. Cash payments should be in US dollars, Pounds or Euros and notes should be newer than 2006 and in good condition without tears or rips. Older notes are difficult to exchange in Tanzania. Tips for guides and porters should be paid in Tanzania shillings or in US dollars.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking support services for Trekkinghero Limited and is not involved in operations in Tanzania. All treks and services are run and operated solely by Trekkinghero Limited a local Tanzanian based company with tourism License Number 105200. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Trekkinghero Limited or any of its employees or agents.
- Currency
- All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
- Passports and Visas (Tanzania and Kenya)
- If you are entering Kenya the visa fee is $50 for a single entry 90 day Visa. Note that you must have a blank page on your passport. While it's a single entry visa it can be used to enter Tanzania and return without additional fees although you will still need to get a Tanzania Visa. The fee is $50 for most foreign nationals and is $100 for US citizens. You will need to pay for both these Visas in USD, Euros or Pound Sterling. We can assist you in exchanging currency locally if needed. Here are links to the official websites with complete information - Kenya Visa Office, Tanzania Visa Office
- Rescue Services on Kilimanjaro
- Your park entrance fee includes cost of rescue off the mountain which will be organized by the Tanzanian National Park Service in conjunction with our team.
- Travel Insurance
- It is strongly recommended that you have adequate travel insurance for your holiday. Unlike rescue insurance travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend either Cover More or WorldNomads.
- Have a Problem?
- We want to help. If you are facing any difficulties either before you arrive or once you are on your trek please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
