Our Promise to Quality

Cancellations
We understand things happen and plans change and will refund your deposit minus a $150 cancelation fee. Once we have made arrangements for the climb such as renting gear and buying food the deposit is not refundable. If your travel dates change we can generally reschedule you at no extra charge, but please provide at least 7 days advance notice.

Its sometimes the case that trekkers finish ahead of schedule or they end up stopping a trek early for health or personal reasons. If this is the case please understand that we can not offer any refunds for unused days on the trek. Please understand that our costs are the same as we have an obligation to pay our guides and porters for the time they have committed.
Exclusions
Whats included and whats not included is detailed individually on every package. However the following are excluded from all of our treks.
  • International Flights
  • Entry Visas
  • Travel Insurance
  • Drinks and other items of personal nature
  • Customary gratuities for guides & porters
  • Unforeseen cost due to flight cancellation, weather conditions etc
  • All costs not outlined under "What's Included"
Payments
We require a deposit on all treks before you arrive and the remaining balance will be paid at the Trekkinghero office in Moshi at the time of your arrival. You can expect to receive an updated invoice from us within 24 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3% fee. We suggest you pay with a major currency in Tanzania. If you pay with a credit card in Tanzania we are required to charge a fee of 7% to cover local taxes and transaction fees. All online and payments and wire transfers are managed for us by Touristlink. The charge on your credit card will indicate as TPS -Travel Pay is operated by Travel Payment Solutions LLC. Travel Payment Solutions provides booking and support services for Trekkinghero Limited. All treks are solely run and operated by Trekkinghero Limited a local Tanzanian based company Tourism License Number 105200.
Currency
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
Passports and Visas (Tanzania and Kenya)
If you are entering Kenya the visa fee is $50 for a single entry 90 day Visa. Note that you must have a blank page on your passport. While it's a single entry visa it can be used to enter Tanzania and return without additional fees although you will still need to get a Tanzania Visa. The fee is $50 for most foreign nationals and is $100 for US citizens. You will need to pay for both these Visas in USD, Euros or Pound Sterling. We can assist you in exchanging currency locally if needed. Here are links to the official websites with complete information - Kenya Visa Office, Tanzania Visa Office
Rescue Services on Kilimanjaro
Your park entrance fee includes cost of rescue off the mountain which will be organized by the Tanzanian National Park Service in conjunction with our team.
Travel Insurance
It is strongly recommended that you have adequate travel insurance for your holiday. Unlike rescue insurance travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend either Cover More or World Nomads.
Have a Problem?
We want to help. If you are facing any difficulties either before you arrive or once you are on your trek please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!